Last updated: 21/01/2025
NS Metalcrafting Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website https://nsmetalcrafting.co.uk.
1. Who we are
We are NS Metalcrafting Ltd, a metal fabrication company based near Plymouth, UK. Our website address is https://nsmetalcrafting.co.uk. If you have any questions about this policy, please contact us at:
📧 Email: info@nsmetalcrafting.co.uk
📞 Phone: 07715096179
2. What data we collect
We may collect the following types of information:
- Contact details: name, email address, phone number, postal address (when you submit an enquiry).
- Technical data: IP address, browser type, operating system, and how you use our site.
- Cookies and tracking: to improve user experience and analyse website traffic.
- User-provided content: comments, uploaded images, or files you submit.
3. How we use your data
We use your information to:
- Respond to enquiries and provide quotes.
- Process orders and deliver services.
- Improve our website, services, and customer experience.
- Comply with legal obligations.
We do not sell or rent your personal information to third parties.
4. Cookies
Our website uses cookies to:
- Remember your preferences and settings.
- Improve site performance and security.
- Analyse traffic and visitor behaviour.
You can control cookies through your browser settings. Please note that disabling cookies may affect how our site functions.
5. Embedded content and third-party links
Articles or pages on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves as if you visited that site directly. These websites may collect data, use cookies, and track your interaction with their content. We are not responsible for the privacy practices of third-party sites.
6. Who we share your data with
We may share your data with:
- Service providers who help us operate our website, IT systems, or process payments.
- Regulatory bodies or law enforcement if required by law.
- Spam detection services when you submit comments or forms.
We do not share your data for marketing by third parties.
7. How long we keep your data
- Contact form submissions and enquiries: retained for up to 12 months.
- Customer records: retained for as long as necessary for accounting and legal obligations.
- Comments on the site: retained indefinitely, unless you request deletion.
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your personal data (unless we are legally required to keep it).
- Restrict or object to certain types of processing.
- Request a copy of your data in a portable format.
To exercise your rights, contact us at [Insert Email].
9. Data security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
10. Contact us
If you have any concerns about how your data is used, please contact us:
📧 Email: info@nsmetalcrafting.co.uk
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.